Terms of service

Agreement

These Terms form a binding agreement between BoxCase and the customer organisation identified in the order, account setup or service agreement ("Customer").

Customer is responsible for all use of the service through its accounts, including by staff, contractors and configured client participants, and for ensuring that such use complies with applicable law and internal policies.

We may update these Terms from time to time. Material changes will be notified through the service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

Service description

BoxCase provides a multi-tenant, white-label client operations platform for document-heavy professional-service organisations. Features may include client onboarding workflows, document collection, task and approval management, branded client portals, notifications, audit trails, billing integrations and optional AI-assisted drafting subject to tenant policy.

The service is provided on a subscription basis. Specific plan limits, support levels, branding options and enterprise features are described in the applicable order or commercial proposal.

We may improve, modify or retire features with reasonable notice where changes materially reduce core functionality included in the subscribed plan. Preview, beta or demo environments may be provided without availability commitments.

Acceptable use

Customer must use the service lawfully and only for legitimate business purposes. Without limitation, Customer must not: upload unlawful, infringing or malicious content; attempt to bypass security or tenant isolation; probe or scan the service without authorisation; resell the service except as expressly permitted; or use the service to send unsolicited communications in violation of applicable law.

Customer is responsible for configuring roles, approvals and retention in line with its regulatory obligations. BoxCase provides tooling and auditability; Customer retains professional and legal responsibility for decisions made using the service.

We may suspend access immediately where necessary to protect the service, other customers or third parties, or where required by law. We will use reasonable efforts to notify Customer unless prohibited from doing so.

Liability

Except as expressly stated in a signed agreement, the service is provided on an "as is" and "as available" basis to the extent permitted by law. We do not warrant uninterrupted or error-free operation.

Neither party excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

Subject to the foregoing, each party's aggregate liability arising out of or related to the service in any twelve-month period is limited to the fees paid or payable by Customer for the service in that period, except that this cap does not apply to Customer's payment obligations or either party's breach of confidentiality or data protection obligations to the extent such breach causes third-party claims.

Neither party is liable for indirect, consequential, special or punitive loss, or for loss of profits, revenue, goodwill or data, except where such loss results from a party's wilful misconduct or data protection breach.

Termination

Either party may terminate for material breach if the breach is not remedied within thirty days of written notice, or immediately where required by law or in cases of insolvency, repeated security abuse or unlawful use.

Customer may terminate a subscription in accordance with the billing terms applicable to its plan. Fees already paid are non-refundable except where required by law or expressly stated in the order.

On termination, Customer's access ends at the close of the current billing period or immediately where termination is for cause. Customer may export data during any applicable notice or wind-down period described in the service agreement or documentation.

Sections that by nature should survive termination, including confidentiality, liability limits, payment obligations and governing law, continue to apply.

Contact

Questions about these Terms, billing or service availability should be directed through the contact page.

These Terms are governed by the laws of the Netherlands. The competent courts in The Hague, Netherlands have exclusive jurisdiction, without prejudice to mandatory consumer protections where applicable.